FAQ’s

We are here to help you.

ANSWERS TO SOME QUESTIONS THAT YOU MIGHT HAVE.


  • DO YOU HAVE A SET TIMETABLE?
  • WHAT ARE THE STRUCTURED PLANNED ACTIVITIES?
  • WHAT ARE THE STAFF TO PUPIL RATIOS?
  • WHAT IF I AM LATE PICKING MY CHILD UP?
  • CAN I SEND A FRIEND/RELATIVE ALONG TO PICK UP MY CHILD?
  • DO YOU PROVIDE FOOD FOR THE CHILDREN?
  • WHAT IF MY CHILD REQUIRES MEDICATION.
  • DO YOU RUN SPECIAL OUTINGS?
  • HOW DO YOU DEAL WITH BEHAVIORAL PROBLEMS?
  • MY CHILD HAS SPECIAL NEEDS.
  • ARE YOUR STAFF TRAINED?
  • WHAT ARE THE FEES?
DO YOU HAVE A SET TIMETABLE?

Yes, we do:

A typical daily format of sKids After School Care: 
(times vary from site to site)


3:00 – 3.30pm  Roll call and Afternoon Tea

3.30 – 4.00pm  Supervised Homework session

4:00 – 4.30pm  Supervised outside freeplay

4.30 – 5.15pm  Art & Crafts / Sports / Music / Cooking / Technology

5:15 – 5:30pm  Clean up time

5:30 – 6:00pm  Free play

WHAT ARE THE STRUCTURED PLANNED ACTIVITIES?

These vary with the day of the week but will include:

Art & Craft

Music & Drama

Sport & Games

Technology & Cooking

Fun Days

WHAT ARE THE STAFF TO PUPIL RATIOS?

1:10 with a minimum of 2 staff on site at any time.

Holiday Programme trip days 1:8 and higher risk activities such as swimming, 1:4.

WHAT IF I AM LATE PICKING MY CHILD UP?

We are open until 6.00 p.m. daily.

The Programme Manager, or Franchise Owner will take all necessary steps to ensure the safety and wellbeing of the child.   If your child is not picked up by 6.15 p.m. staff will proceed to contact parents and emergency contacts.  At no time will the child be waiting alone.  If within one hour of the programme closing there has been no contact from parents, the Programme Manager/Franchise Owner will contact the local police and Oranga Tamariki for advice.

Please note: we have a late pick up fee of one dollar per minute after 6.00 p.m.

CAN I SEND A FRIEND/RELATIVE ALONG TO PICK UP MY CHILD?

By using our online AIMY enrolment process a parent can authorise another person to pickup the child.  

AIMY will also record any persons NOT AUTHORISED to collect the child.

DO YOU PROVIDE FOOD FOR THE CHILDREN?

Yes we do!  Our afternoon snacks are healthy, nutritious and include; fresh fruit, and a variety of low sugar, high fibre options.  Water is always available.

On cooking days or end of term parties, they may enjoy an occasional treat.

WHAT IF MY CHILD REQUIRES MEDICATION.

By using our online AIMY enrolment process a parent can provide information on childrens’ medication requirements and give permission for our staff to administer this.

Any time a child needs to be administered medication staff will keep a record of relevant details.

Children who self medicate eg, asthma inhalers will still be supervised by sKids staff.

DO YOU RUN SPECIAL OUTINGS?

Yes. During school holidays we will take the children on trips away from the venue. The children will be transported by: Bus, taxi, van, walking bus (In some cases  this may also involve a ferry / boat trip).

There will be additional staff present, the ratio being determined on assessment of the outing but usually at 1:8.

Parents will be notified prior to the event happening and a sign informing parents of group whereabouts and contact numbers will be posted on the door of the usual venue.

HOW DO YOU DEAL WITH BEHAVIORAL PROBLEMS?

sKids behavior management procedures are in line with OSCAR approved procedures and are similar to primary school policy. These are documented and available for you to view in the on site folder.

These are in place to ensure our environment is a safe and happy place. We maintain an emphasis on being polite, considerate and co-operative. We reserve the right to refuse or terminate a child’s enrolment if there are unresolved behaviour issues.

MY CHILD HAS SPECIAL NEEDS.

Please discuss with the programme manager prior to enrolment if your child has a disability or a special need. The more information you supply to us the better informed and prepared we are able to be in providing effective and adequate care.

The ability of any particular programme to accommodate the needs of your child is determined by the requirements of your child, the facilities available, and qualifications and availability of staff associated with that particular programme.

We are proud that in most cases we are able to accommodate a variety of needs. Please be aware that a trial period may be required for assessment purposes; this will be done jointly by the sKids Centre Manager/Franchise Owner to ensure that your childs’ needs are being met adequately.

ARE YOUR STAFF TRAINED?

Our staff undergo a recruitment process that involves:

  • Recruitment Interview
  • Reference checks
  • Police checks

Our training includes:

  • First Aid
  • Health & Safety
  • Child Protection
  • Behaviour Management
  • Food Safety
  • sKids systems

All sKids Centres comply with all relevant health and safety in employment legislation.

WHAT ARE THE FEES?

OSCAR subsidies are available through Work & Income New Zealand at all our programmes.

Fees vary depending on your booking requirements – please contact your local sKids Centre for details.

To secure the part time and full time rates full payment of fees must be received in advance or you will be charged the casual rate. Please note we do not take cash on-site.


DO YOU HAVE MORE QUESTIONS?

The support team at sKids HQ can help out, please call us on 0800 274 172.

PARENTS BROCHURE